Pioneer Healthcare PLLC
Effective Date: July 15, 2026
At Pioneer Healthcare PLLC (“Pioneer Healthcare,” “the Practice,” “we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal and health information when you visit our website, use our virtual telehealth services, or otherwise interact with us.
By accessing our website or using our services, you agree to the collection and use of information in accordance with this policy.
1. Protected Health Information (PHI) & HIPAA Compliance
As a virtual healthcare provider, we are required by law to maintain the privacy and security of your Protected Health Information (“PHI”). PHI is information that identifies you, or could reasonably be used to identify you, and relates to your past, present, or future physical or mental health condition, healthcare services, or payment for healthcare.
Our detailed handling of PHI, including your rights to access, amend, or restrict your medical records, is governed by our Notice of Privacy Practices. This Privacy Policy supplements our Notice of Privacy Practices but does not replace it.
2. Information We Collect
We collect several types of information to provide and improve our services to you:
- Personal Information: This includes your name, email address, mailing address, telephone number, billing information, and government-issued identification.
- Health and Medical Information: Information you provide during registrations, questionnaires, clinical intakes, and virtual visits (such as medical history, symptoms, lifestyle data, medications, and laboratory results).
- Technical and Usage Data: IP addresses, browser types, device information, operating systems, and cookies collected automatically when you navigate our website.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Telehealth Services: Scheduling, coordinating, and conducting virtual medical consultations.
- To Coordinate Care & Refills: Reviewing medical history, issuing prescriptions, communicating with pharmacies, and providing follow-up care.
- For Payment and Billing: Processing credit cards, handling self-pay pricing, and assisting eligible patients with prior authorizations.
- Communication: Sending appointment reminders, secure patient messages, billing notifications, and answering your inquiries.
- Operations & Improvement: Ensuring clinical quality, safety, website optimization, and compliance with federal and state regulations.
4. Telehealth Security & Safeguards
We utilize reasonable administrative, physical, and technological safeguards to protect your personal and health information. Our telehealth platform uses encrypted audio and video transmissions to protect the privacy and security of health data shared during secure virtual visits.
While we employ rigorous safety standards, no system of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but will notify you promptly in the event of a data breach as required by law.
5. Sharing and Disclosing Your Information
We do not sell your personal or health information. We may disclose your information under the following legal circumstances:
- To Healthcare Providers: Other clinics, doctors, or specialists involved in your ongoing care.
- To Business Associates: Trusted third-party vendors who assist us with operations (e.g., electronic health records, billing processors) under strict confidentiality agreements.
- As Required by Law: To comply with subpoenas, court orders, or state and federal reporting laws (such as public health safety activities).
6. Your Privacy Rights
Depending on your jurisdiction and under federal regulations, you have the right to:
- Request copies of your medical records and personal data.
- Request corrections to incorrect or incomplete information.
- Request confidential communications or limits on how we share your information.
- Revoke any written authorizations you have previously given us.
7. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact our Privacy Officer:
- Practice Name: Pioneer Healthcare PLLC
- Privacy Officer: Dr. Patrice Fraser, DNP, FNP-BC
- Mailing Address: YONKERS, NY 10704-2902 United States
- Telephone: (917) 201-8545
- Email: pfrase12@gmail.com