Pioneer Healthcare PLLC
Effective Date: July 15, 2026
Welcome to Pioneer Healthcare PLLC (“Pioneer Healthcare,” “the Practice,” “we,” “us,” or “our”). Please read these Terms and Conditions (“Terms”) carefully before using our website or accessing our virtual telehealth services.
By using our website, booking an appointment, or interacting with our telehealth services, you accept and agree to be bound by these Terms. If you do not agree, you must not access or use our services.
1. Scope of Services & Telehealth
Pioneer Healthcare PLLC is a digital healthcare practice providing medical services exclusively through telehealth to patients located within New York.
- Technology Requirements: To participate in our telehealth services, you must have access to a secure, stable internet connection, a compatible camera, and a microphone.
- Clinical Discretion: Our clinical providers reserve the right to determine whether virtual care is medically appropriate for your specific condition. If we determine that you require an in-person physical exam, diagnostic testing, or specialized intervention, we will guide you on the necessary next steps and refer you to in-person providers.
2. Not for Emergencies
PIONEER HEALTHCARE PLLC IS NOT AN EMERGENCY MEDICAL SERVICE. IF YOU ARE EXPERIENCING A LIFE-THREATENING MEDICAL EMERGENCY, CALL 911 IMMEDIATELY OR GO TO THE NEAREST EMERGENCY ROOM.
3. Patient Responsibilities & Requirements
By registering with or booking a visit with Pioneer Healthcare, you agree that:
- You are physically located in the State of New York at the time of your telehealth consultation.
- The personal, contact, and medical information you provide to us is true, accurate, and complete.
- You will not record (audio or video) any telehealth consultation without the explicit written consent of the medical provider.
- You will treat our providers and staff with respect. We reserve the right to terminate services or restrict access to patients who exhibit abusive, dishonest, or threatening behavior.
4. Billing, Self-Pay, and Financial Policies
- Self-Pay Practice: Pioneer Healthcare PLLC operates primarily on a transparent, upfront self-pay pricing model. Payment is due in full at the time of booking or service.
- Prior Authorizations: Prior authorization services are available to assist eligible patients with insurance requirements for certain medications, treatments, or healthcare services. Prior authorization approval is determined solely by your insurance provider and cannot be guaranteed.
- Refund & Cancellation Policy: Appointments must be canceled or rescheduled in accordance with our designated cancellation window (e.g., 24 hours prior to the visit). Failure to cancel or appear for a scheduled visit may result in a forfeit of fees.
5. Prescriptions and Refills
All prescriptions and medication refills are provided at the sole discretion of our clinical providers. Providers act strictly in accordance with clinical guidelines, safety protocols, medical history, and required laboratory monitoring. We do not guarantee that any specific medication will be prescribed, and we do not prescribe controlled substances via telehealth.
6. Intellectual Property
All content, text, images, logos, graphics, and software on our website are the property of Pioneer Healthcare PLLC or its content suppliers and are protected by United States copyright, trademark, and intellectual property laws. You may not reproduce, distribute, or modify any content without our prior written consent.
7. Limitation of Liability
To the fullest extent permitted by applicable law, Pioneer Healthcare PLLC, its officers, employees, or clinical providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of, or inability to use, our website, online platforms, or telehealth services.
8. Changes to These Terms
We reserve the right to modify or replace these Terms at any time. Any changes will be posted on this page with an updated “Effective Date”. Continued use of our website or services following the posting of modifications constitutes your acceptance of the new Terms.
9. Governing Law
These Terms shall be governed by, and construed in accordance with, the laws of the State of New York, without regard to its conflict of law principles.
10. Contact Information
If you have questions, feedback, or concerns regarding these Terms, please contact us at:
- Practice Name: Pioneer Healthcare PLLC
- Attention: Dr. Patrice Fraser, DNP, FNP-BC
- Mailing Address: YONKERS, NY 10704-2902 United States
- Telephone: (917) 201-8545
- Email: pfrase12@gmail.com